Report filing and processing

How to make a report | Report processing

How to make a report

You can select one of the following ways to submit your report. On-line reports are preferable since they are accepted automatically. Please consult beforehand the guidelines section in order to provide a complete set of information.

• On-line: You could fill in the on-line reporting form.
• By post: You could make a report by sending us a letter to the following address: SafeNet, Stournari 63, 10432, Athens, Greece
• By email: You could send us an email with your report to the following email address:
• By phone: An operator will be available to receive your report workdays from 9:00 to 16:00 on 2811391615.

Guidelines for making a complete report

In order to make the processing of your report as effective as possible you are required to provide us with specific information depending on the location and type of illegal content you encountered.

For each different type of report please be prepared to provide us with the corresponding information:

• Website: Website address (URL), day and time you looked at the content, type of content, a free text description of the content.
• Newsgroup: Name of newsgroup, message ID, message sender, message subject, date of the message, type of message content, a free text description of the content.
• eDonkey P2P network: A special eDonkey link and the eDonkey server you were connected to when you downloaded the reported file. Please refer to our eDonkey page for instructions on how to retrieve these data.

Anonymity

You could always choose to keep your anonymity by not providing contact information. Making an on-line report does not automatically implies that you lose your anonymity. We register only the information you give to the on-line form. We do not register any other information, not even the IP address of the machine you use to submit your report.

Contact Information

If you wish to be notified about the outcome of your report you should provide us with sufficient contact information: first Name, last Name, address, email, etc.

Report processing

The steps SafeLine follows, in order to process reports it receives, are:

1. Verification: First, SafeLine performs a typical verification of the reported content. If, for example, the report complains about a website, SafeLine verifies that the address (URL) given exists and that its content is possibly illegal.
2. Tracing the source: Then, an attempt is made, using technical means, to trace the country where the reported content originates from.
3. Greek Police notification: SafeLine forwards all reports, regardless of the originating country of the reported content, to the Greek Police.
4. Foreign hotline notification: If the reported content originates from abroad, the report is also forwarded to a hotline in the country of origin (if one exists).
5. Feedback: If the user that made the report has provided any personal details, then SafeLine informs him of the actions taken based on his report.